General
We would like to thank you for your interest in Zagrebačke otpadne vode d.o.o.. The Controller responsible for the offer of this website is the Zagrebačke otpadne vode d.o.o. We have taken technical and organizational measures to ensure that the relevant laws on data protection and IT security are observed. Below you will find out what information we may collect and how we use it.
We generally use your personal data to answer your enquiry, process your order or provide you with access to special information or offers. Within the scope of a registration, contact request or similar, you can voluntarily provide us with your personal data. Your data will not be transmitted to third parties outside the ZOV unless your inquiry or the service or product you have requested explicitly states so. You will then be informed accordingly. If you wish, you can also provide us with personal data about applications that are integrated into our platform (e. g. contact forms or services that require the creation of user accounts). Within the framework of additional data protection clauses, we will then explicitly point this out to you. Article 6 (1)(b) of the EU General Data Protection Regulation serves as the legal basis for the processing of personal data necessary for the performance of a contract to which you are a party. Insofar as we obtain the consent of the data subject for the processing of personal data, Article 6 (1) (a) of the EU GDPR serves as the legal basis.
Log files and cookies
When you visit our website or access a file, data about this process is stored in a log file on our Internet server. This means that when you visit our website, data is automatically collected and stored that your browser transmits to us.
This refers to:
- the domain name of the website you came from
- the website you have visited in our offer
- the names of the files retrieved
- date and time of a call
- the name of your Internet service provider
- operating system and browser version of your PC.
- host name of the accessing computer (IP address),
- language settings
This data is collected for security and statistical purposes as well as for the optimization of our website. This data is not assigned to specific persons and no combination of this data with other data sources is carried out. The data is stored for 6 months and then deleted. An exception is when there is a legal obligation to pass on data.
Cookies are text files, usually consisting of letters and numbers, which are stored on the user's computer when visiting our website. Through the use of cookies, it is possible for us to extend the functional scope of our offer, so that our internet offer can be designed as comfortable as possible for you.
So-called session cookies remain on your computer for the duration of your visit to our website. Persistent cookies are stored beyond your individual visit and are used for recognition during your next visit. Our website may also contain cookies from third parties. These are cookies, which are set by third parties when viewing the content of our website.
You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website
Legal protection for children
Children should not transmit any personal data to us without the consent of their parents or guardian. We encourage all parents and guardians to instruct their children in the safe and responsible handling of personal data on the Internet. In any case, we will not knowingly collect personal data from children or use it in any way or disclose it to third parties without authorization.
IT Security
Company takes precautions to ensure the security of your personal data. Your data will be conscientiously protected against loss, destruction, falsification, manipulation and unauthorized access or unauthorized disclosure. The transmission of your data from the Internet is partially unencrypted. As a result, unauthorized access by third parties cannot be completely excluded.
Links to external websites
Our website contains links to external websites operated by third parties, the content of which we cannot influence. For this reason, we cannot accept any responsibility for this third-party content. In each and every case, the third party making the linked website available or operating it is responsible for its content. When the link was created to these websites, they were reviewed as to whether they violated any laws. At the time the link was set, no content was recognizable that was in violation of the law. Furthermore, we cannot reasonably be expected to permanently control the content of the pages of third parties to which we have links if there is no concrete indication of a law being violated. However, should any such violations of the law become known to us, we will remove the link in question immediately.
Your rights
You have the right to request free of charge information about your stored personal data and to object to the processing or use of your data, as far as this does not contradict the purpose (e. g. contract). In addition, you can assert your rights to block, delete and correct your personal data against us. If you have any questions or suggestions on the subject of data protection, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. or by letter to the above address. Without prejudice to any other remedy, you have the right to appeal to a supervisory authority, in particular in the Member State where you reside, work or suspected infringement.
The further development of the Internet has an impact on our data protection strategy. Changes will be announced on this page in due time.
Google Analytics
This website uses Google Analytics, an analyzing service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. In case IP-anonymization is activated on this website, your IP address will be truncated within the area of Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases the whole IP address will be first transferred to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage. The IP-address that your browser conveys within the scope of Google Analytics will not be associated with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also opt-out from being tracked by Google Analytics with effect for the future by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: http://tools.google.com/dlpage/gaoptout?hl=en. As an alternative to the browser Add-on or within browsers on mobile devices click this link in order to opt-out from being tracked by Google Analytics within this website in the future (the opt-out applies only for the browser in which you set it and within this domain). Opt-out complete; your visits to this website will not be recorded by Google Analytics. Please note that in case of deletion of your cookies you will need to click on the links above again to secure your data.
Contact form
On the website there is a contact form that can be used for electronic contact. Alternatively, it is possible to contact us via the provided e-mail address (This email address is being protected from spambots. You need JavaScript enabled to view it.). If you contact us via one of these channels, the personal data transmitted by the data subject will be automatically stored. The storage serves solely for the purpose of contacting. The data will not be passed on to third parties. It is forbidden to use the contact for offences that are illegal or punishable by law. Misconduct is passed on by us to the competent authority for further investigation.
